Rossi Spare Parts Update ~ A+
Posted: 23 Sep 2014 09:26
Today I placed a spare parts order for my R92, parts that I would like to have on hand. I also wanted to gauge the progress Rossi has made in providing customers spare parts.
As I have experienced every time in the past, the Customer Service Agent was extremely helpful. Also, I was very pleasantly surprised to find that almost everything I ordered was available!
I wanted to put together a parts kit for my five rifles, items that might be lost during maintenance. I was surprised to find that I could order ejector collars as these have been a restricted parts in the past. I asked about the change and here is what I was told. If the firearm is out of the one year warranty period, there are no restricted parts. If RossiUSA can get it from Brazil, they will send it to you. My assumption would be that they could not send you the serialized receiver. As an example, the pins that make up the magazine cap of my 454 Casull are not available as they are not shipped from Brazil. I don't see these as an issue as pin stock is easy to come by and they are easy to cut. Only one item was back ordered and will be sent without additional shipping charges.
There is a restricted parts list for firearms still under warranty as Rossi wants to install the internal parts. Simple parts such as pins and screws with external access are available.
There is a fixed FedEx flat shipping fee, $8.75 I believe that amount correct, so if you are calling for one part order several. For instance, in the list I ordered three of everything except the magazine end cap.
Personally, I'm very pleased with the changes that RossiUSA has continued to make in resolving the past issues spare parts not flowing to customers. I continue to be impressed by the quality of my Rossi firearms and I remain happy that they are my choice of sporting arm!
Because of the progress RossiUSA has made, my Global topic detailing purchase considerations has been removed. Well done Rossi!
As I have experienced every time in the past, the Customer Service Agent was extremely helpful. Also, I was very pleasantly surprised to find that almost everything I ordered was available!
I wanted to put together a parts kit for my five rifles, items that might be lost during maintenance. I was surprised to find that I could order ejector collars as these have been a restricted parts in the past. I asked about the change and here is what I was told. If the firearm is out of the one year warranty period, there are no restricted parts. If RossiUSA can get it from Brazil, they will send it to you. My assumption would be that they could not send you the serialized receiver. As an example, the pins that make up the magazine cap of my 454 Casull are not available as they are not shipped from Brazil. I don't see these as an issue as pin stock is easy to come by and they are easy to cut. Only one item was back ordered and will be sent without additional shipping charges.
There is a restricted parts list for firearms still under warranty as Rossi wants to install the internal parts. Simple parts such as pins and screws with external access are available.
There is a fixed FedEx flat shipping fee, $8.75 I believe that amount correct, so if you are calling for one part order several. For instance, in the list I ordered three of everything except the magazine end cap.
Personally, I'm very pleased with the changes that RossiUSA has continued to make in resolving the past issues spare parts not flowing to customers. I continue to be impressed by the quality of my Rossi firearms and I remain happy that they are my choice of sporting arm!
Because of the progress RossiUSA has made, my Global topic detailing purchase considerations has been removed. Well done Rossi!