Due to reading about complaints of not being able to get small parts from Rossi USA, I sent a email to Steve Guntz, I had purchased sights and his video from his web site for my Rossi. I inquired if he had a plug hole screw I could purchase. I never received a reply to my email.
Today I called Rossi USA on their toll free number and made contact with a young lady in customer service.
I explained my problem and she was very helpful and eager to help. I was able to order the part and have it shipped to my residence. The cost of the plug screw was $1.45, and the shipping cost was $9.00 due to them using UPS and FedX for shipping. I was able to charge it to my debit card and she told me I should have it in 6-7 days.
While on the phone I told her about the complaints I have been hearing on customers not being able to get small parts sent to them to avoid having to send the firearm in for the repair. She advised me that she would herself pass this infromation to management for their information at improving customer relations.
