Real customer service with an honest intention to professionally rectify customer complaints & concerns is passe. That bunch of minimum wage
klueless kids equipped with hammers, hacksaws and dremels at Braztech/Rossi CS is
NOT real customer service.
The prevalent attitude toward customers is the same "bums rush" attitude
RD got from Kresser to his letter which was essentially:
"Thanks for your business, we got your money, now go away and don't bother us".It's the type of arrogance normally associated with a monopoly market. For relatively cheap 92 clones (< $500) Rossi is just about the only show in town and they know it. Deal with Rossi or go pay 3 to 4 times as much for a Browning or a Miroku Winchester or 6 times as much for a Turnbull.
Marlin is apparently getting back on its feet after 4 years in the post-takeover "Remlin" wilderness and might give Rossi some competition and possibly they (Rossi) will get knocked off their high horse and start talking to customers and treating them with respect.
Competition is great for customers.
I have no interest whatsoever in the new Braztech leverguns so as far as I'm concerned Rossi can go fly a kite. Pre-Taurus Rossis and pre-64 Winchesters.........that's where it's at for
pricedo.

Judging from what I saw perusing gun shops and talking to friends who have made recent purchases the old American icon company Marlin is the only company making leverguns that seems to have a honest interest in improving their products & image. The new Marlin leverguns are a lot better than the guns that were coming off the assembly lines at the Ilion, New York factory 2 years ago.