by BeerHunter » 21 Aug 2013 18
Yes, anyone with any competence owning, using, or maintaining a lever gun should be able to replace any part that disassembles during normal owner performed teardown for cleaning! I find their policy completely unreasonable. I pretty much made all of your points directly to them on the phone, calmly at first, and then more forcefully with a very angry tone. They wouldn't even let me talk to someone higher in the chain of command. So then I told them that:
1) I am completely dissatisfied with this policy and completely unsupportive so-called "customer service";
2) I will never buy another Braztech product as long as they have this policy in effect, and;
3) I talk to lots of hunters and lever gun enthusiasts and from now on whenever I talk to ANYONE, I will be very vocal in warning others to avoid their company and to not depend on their products specifically because of this unreasonable policy.
As soon as I cool down (that may take days), I may even write them a long letter to put my criticism in writing, covering the above points plus any others that come to mind, and dare them to show it to everyone in their corporate office, including the president of the Dod Gamn company! Of course, it won't do any good but I'll feel a little better.
Oh well, I guess the silver lining for everyone here is now you all really know to not expect ANY reasonable support from Braztech.
It's going to cost me some money and who knows how much time but I see no reason I shouldn't be able to adapt, make, or have a gunsmith make a part that will get my rifle functioning again, probably much better than when it came from the factory. Even if it takes me longer than the four to six week turnaround Braztech advertised to me, I will eat the cost of that firearm before I ever send it back to them! It might as well be an antique from a long defunct company. Actually I could probably find parts if that were the case. Unless someone knows for sure that it's futile, I plan to start with ordering a Wild West Guns Bear Proof ejector/spring (one piece unit, ~$21-$24, depending on source) and see if it can be adapted to the RG45-70, either by me or a more competent gunsmith/machinist. Of course, I'll report back here with my progress.
This is my first and my last Braztech product so any help or advice from you more experienced Rossi lever gun guys that might help return my RG45-70S to full service will be greatly appreciated!
And sorry for the tirade!
NRA-RSO, SAF, GOA, MSI, MSRPA, SLSC
FFL 03, MD Designated Regulated Firearms Collector
Love My RG4570S but until Braztech revises their "restricted" parts list, I'll not buy another or recommend the brand to anyone else.
