pricedo wrote:Apparently the new company Braztech has disavowed responsibility for any guns made prior to the Taurus acquisition.
Honestly, I don't blame them. If I where a business, I would not want responsibility for them either. It is just something that isn't done. Lee Precision is picking up my bullet designs. One thing that might have to happen is that I drop my support web site that contains the loading data, they don't want the responsibility. I understand that in light of the times we live in.
pricedo wrote:You even have to supply the serial number of a Braztech made rifle to buy parts.
No doubt this could improve. I asked about online parts yesterday and they said they are working on it. It is very time consuming and costly for a telephone operator to spend 30 minutes to sell you $1 worth of screws.
pricedo wrote:Other than the pigtail bolt safety and the price there have been few changes since the Amadeo days.
Quality control is non-existent and customer service is amateurish & shoddy.
I really disagree with this! Nothing could be further from the truth!
I have purchased 10 new Braztech rifles in the last 12 months, there is nothing amateurish or shoddy with the manufacturer of the rifles. I own 14 Taurus handguns and the same can be said for them. Given the price range these firearms fit in, they are above average in workmanship. We forum members, as enthusiasts, tinker and make improvements as we see fit. It is what we as a hobby. The average Rossi owner just wants a firearm that functions and shoots and Braztech manufacturers firearms that do that.
Based on my purchasing experience this year, I can also tell you that things have improved as Braztech gains experience with the rifles. The last two I have received, both fresh off the boat at the time of purchase, needed nothing other than the shipping grease removed. I got up at 4 this morning to work on my latest, the 357 Scout rifle, as I want to hunt with it this weekend. I took it apart and even my "hot button", the barrel band fit, was perfect.
The customer service agents I have spoke with on the telephone have all been professional and friendly. On an average over the last two years I have probably talked to them about something at least every three weeks. There is no doubt in my mind that they want to get things done and do everything they can to see that accomplished.
There has been two warranty issues noted here on the forum that have definitely been out of line, both with Rio Grande 45-70s. The topics on the forum are pretty much hit and runs as the members have not bothered to offer updates. I've asked about both and one came back and reported the issue cleared about six week prior. That rifle took 5 months to get back. The fellow that sent the rifle back for the stock crack has not updated the info concerning his warranty claim. You made it clear that you would not have sent either back and so would not have had issue with Braztech's customer service. I offered the advise to send the stock problem back and that ended up being bad advise. I would have recovered the rifle in short order, corrected or not, and had not let it sit in Florida.
