Really bad Rossi warranty repair experience
Posted: 18 May 2016 13:00
Christmas 2015 I was extremely excited to buy and shoot a new Rossi 454 16" SS M92. I bought it online and it arrived about 2.5 weeks before Christmas. I took it to the range and discovered a problem. It wouldn't reliably load cartridges. Futzing with it, you could load about 1 in 4 without a pinky assist. After about 10 shots I was sick. I cleaned it up, lubricated it and looked for any burrs or other obvious snags. No dice. It just didn't load 454 Casull or 45 Colt. I also noticed the a screw head sticking out from the Forearm Tip and pulling the loading tube (a definitely non-standard 1892 feature), requires pliers. All of this in a brand new gun!
I called Rossi and they got the gun back on 12/17/15. I was sad, but still excited that I would soon have my fun Christmas cannon. Well it is now May-2016 and is the gun back? No. Why? Well Rossi doesn't really say why, it just seems that they don't have a needed part lying around and they don't have a replacement gun so I am out of luck.
Rossi actually offered to send me a replacement in a different caliber as long as the MSRP wasn't higher. Well, they must not check their MSRP levels often since the 454 M92 at $749 MSRP is the highest priced weapon in their catalog. So they offer a $ value downgrade, how generous. To make matters worse, I foolishly thought I would own a 454 some day and bought dies, SR Primers, 500 cases, bullets, gas checks, a casting mold, a hard lead alloy, and a few other things. Lots of investment so I can feed the beast.
Is this the way Rossi always is with a warranty repair? I simply can't believe the company can even be in business if they are this bad with customers. I have recommended a few things to customer service that would make this warranty right. Their two best offers are to send me a random gun they happen to have available (guaranteed to NOT be a 454) or to send back the defective 454 Casull M92 with "Not Safe" stamped on it. I don't think I am being unreasonable, but these are two terrible options. I may take them to small claims court to make good on the purchase.
The people are really nice and they seem sympathetic, but the options are terrible. What does a person do and has anybody else dropped into this kind of sinkhole with Rossi/Braztech/Taurus before?
I called Rossi and they got the gun back on 12/17/15. I was sad, but still excited that I would soon have my fun Christmas cannon. Well it is now May-2016 and is the gun back? No. Why? Well Rossi doesn't really say why, it just seems that they don't have a needed part lying around and they don't have a replacement gun so I am out of luck.
Rossi actually offered to send me a replacement in a different caliber as long as the MSRP wasn't higher. Well, they must not check their MSRP levels often since the 454 M92 at $749 MSRP is the highest priced weapon in their catalog. So they offer a $ value downgrade, how generous. To make matters worse, I foolishly thought I would own a 454 some day and bought dies, SR Primers, 500 cases, bullets, gas checks, a casting mold, a hard lead alloy, and a few other things. Lots of investment so I can feed the beast.
Is this the way Rossi always is with a warranty repair? I simply can't believe the company can even be in business if they are this bad with customers. I have recommended a few things to customer service that would make this warranty right. Their two best offers are to send me a random gun they happen to have available (guaranteed to NOT be a 454) or to send back the defective 454 Casull M92 with "Not Safe" stamped on it. I don't think I am being unreasonable, but these are two terrible options. I may take them to small claims court to make good on the purchase.
The people are really nice and they seem sympathetic, but the options are terrible. What does a person do and has anybody else dropped into this kind of sinkhole with Rossi/Braztech/Taurus before?